FAQ

Q: When can we setup meeting with Practice Manager (Medical Industries)

1)  Need to confirm if they make decisions for marketing and website

If Yes then we can set the meeting with them

2) If Practice Manager says they do not make decisions for marketing and website

Agent need to tell them to ask for Principal doctor or owner if they are interested in meeting

Only if practice manager states on recording she spoke with Owner / Principal Doctor and he is interested in meeting (only in this scenario meeting will be accepted)

 

Q: When can we send an email to the client ?

A)The email has been provided by the decision maker (owner, ceo , director, marketing manager) and email address is fine.

eg : admin@abc.com.au or contact@abc.com.au john@abc.com.au

B) If reception provides clients direct email address eg: john@abc.com.au (it should be decision makers direct email address ) if they provide email add

eg : admin@abc.com.au or contact@abc.com.au we will not send email for them

(Bdc can put only 3 email requests in a day )

 

 

Q: How long can I hold a lead?
You can hold a particular lead for as long as you want – provided you are working on it.
If there is no activity on a lead then anyone else is free to take it given the two scenarios below:
A) If the lead status is “Open” and NO activity for 30 days then anyone can take it.
B) If the lead status is “In progress” and NO activity for 90 days then anyone can take it.

 

 

Q: Can I set Appointments at Coffee shop or at our office?

 

You can set Appointments at Coffee shop if client upfrontly advice to meet. In this situation you need to confirm the name of Cafe + address.
If client wants to meet at our office then you can still go ahead and tell him will send you address in email invitation.

 

 

Q: Do we send email invitations to client?

 

Yes

 

 

Q: Do we send email requests to client?

 

Only if requested by Owner/Director/GM/Marketing manager no other authorized person.

 

 

Q: Can we set appointments with anyone?

 

No, you can only set appointments with Owner/Director/GM/Marketing Person or if client says “I handle marketing”. If at all it’s with Reception/office manager/office assistant it will be declined.
For Medical Industry, if you are dialing any medical practices then you can set appointment with Principal/Owner/Practice manager.

 

 

Q: ACMA Govt rules for Tele Calling?

 

The Australian Communications and Media Authority (AMCA)
Call timings weekdays only 8am to 5pm AEST
A caller must not make more than 1 call a day to a particular Mobile number,unless requested by client on recording proof, however caller can call the same number after a gap of 24hrs.
A caller cannot make, or attempt to make a call if client states does not want anymore future calls from us (mark it as DNC) or Do not call me ever again.
A caller cannot call any landline number more than twice a day with one day gap for next attempt unless client asked to callback next-day.
A caller must not make, or attempt to make a call at any time on:
(a)     a day that is any of the following national public holidays:
(i)     New Year’s Day;
(ii)    Australia Day;
(iii)   Good Friday;
(iv)    Easter Monday;
(v)     Anzac Day;
(vi)    Christmas Day;
vii)    Boxing Day; or any other Public Holiday

 

 

Q: Australian Post codes and Phone codes

 

Post Codes Range Landline Code
Sydney 2000 to 2100 2
Melbourne 3000 to 3215 3
Brisbane 4000 to 4200 7

Australia country code is +61

All mobile number starts from 04

 

 

Q: To whom do I contact if i have query related to SOPs or for any dispute?